Table of Contents
1. Getting Started
Welcome to Mpoa! 🎉
Mpoa is Kenya's premier dating app designed to help you find meaningful connections. Whether you're looking for love, friendship, or just want to meet new people, we've got you covered.
Creating Your Account
-
Download the App
Get Mpoa from Google Play Store or Apple App Store
-
Sign Up
Tap "Sign Up" and enter your phone number
-
Verify Your Phone
Enter the OTP code sent to your phone via SMS
-
Complete Your Profile
Add photos, write your bio, and select your interests
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Start Swiping!
You're all set to start discovering potential matches
Pro Tip: Complete your profile fully to increase your chances of getting
matches!
2. Setting Up Your Profile
Your profile is your first impression. Make it count!
Profile Photos 📸
- Upload 2-6 photos: Show different sides of your personality
- Use clear, recent photos: Good lighting and genuine smiles work best
- Variety matters: Mix close-ups with full-body shots
- Be authentic: Use recent photos that look like you
- No group photos: Make sure you're clearly identifiable
Writing Your Bio ✍️
- Be genuine: Share what makes you unique
- Show personality: Add humor if that's your style
- Keep it concise: 200-500 characters is ideal
- Include interests: Mention hobbies or passions
- Add conversation starters: Give people something to message you about
Profile Details
| Field | Required | Description |
|---|---|---|
| Username | Yes | Your unique identifier on Mpoa |
| Date of Birth | Yes | Must be 18+ years old |
| Gender | Yes | Male or Female |
| Orientation | Optional | Your sexual orientation |
| Bio | Optional | Tell people about yourself |
| Height | Optional | In centimeters |
| Location | Yes | Used for distance-based matching |
| Interests | Optional | Select up to 10 interests |
| Relationship Intent | Optional | What you're looking for |
Important: You cannot change your date of birth after account creation. Make
sure it's accurate!
3. How Matching Works
The Swiping System
Mpoa uses a card-based swiping interface to help you discover potential matches:
Swipe Left
Not interested
Swipe Right
Interested
When You Match
A match happens when two people swipe right on each other. Here's what happens next:
- You'll see a "It's a Match!" screen
- The match appears in your "Matches" tab
- You can now send messages to each other
- Either person can send the first message
Discovery Preferences
You can customize who you see based on:
- Age Range: Set minimum and maximum age (18-50+)
- Distance: How far away potential matches can be (up to 100km)
- Gender Preference: Who you're interested in meeting
Daily Swipes
| Account Type | Daily Swipes | Reset Time |
|---|---|---|
| Free Account | 5 swipes per day | Midnight (12:00 AM EAT) |
| Premium Account | Unlimited | N/A |
Matching Algorithm: Mpoa shows you profiles based on your preferences,
location, and activity level. Stay active for better visibility!
4. Messaging & Communication
Starting Conversations
Once you match with someone, you can start chatting:
- Go to the "Matches" tab
- Tap on the match you want to message
- Type your message and send!
Message Types
- Text Messages: Regular text communication
- Emojis: Express yourself with emojis
- GIFs: Send animated GIFs (Coming soon)
- Images: Share photos (Coming soon)
Conversation Tips 💬
Do's
- Be respectful and genuine
- Ask open-ended questions
- Reference their profile
- Show your personality
- Keep it light and fun
- Respond in a timely manner
Don'ts
- Don't be rude or offensive
- Don't send generic messages
- Don't ask for money
- Don't share personal info too soon
- Don't spam messages
- Don't send inappropriate content
Unmatching
If you no longer want to communicate with a match:
- Open the conversation
- Tap the three dots menu
- Select "Unmatch"
- Confirm your decision
Note: Unmatching is permanent and deletes the entire conversation. The other person won't be notified but will no longer see the match.
6. Safety & Privacy
Your safety is our top priority. Here's how we protect you:
Safety Features
- Phone Verification: All users must verify their phone number
- Photo Moderation: Profile photos are reviewed for inappropriate content
- Report & Block: Easy tools to report or block problematic users
- Privacy Controls: You control what information is visible
- Secure Messaging: All communications are encrypted
Safety Guidelines
- Don't share your full name, address, or workplace too early
- Keep financial information private
- Be cautious about sharing social media profiles
- Never share passwords or verification codes
- Never send money to someone you haven't met in person
- Be suspicious of sob stories or emergency requests
- Watch out for profiles that seem too good to be true
- Report users who ask for money immediately
- Always meet in a public place for the first time
- Tell a friend or family member your plans
- Arrange your own transportation
- Stay sober and alert on first dates
- Trust your instincts - if something feels wrong, leave
To Report a User:
- Open their profile or conversation
- Tap the three dots menu
- Select "Report"
- Choose the reason and submit
To Block a User:
- Open their profile
- Tap the three dots menu
- Select "Block"
- Confirm your decision
Red Flags to Watch For:
- Requests for money or financial help
- Refusal to meet in person or video chat
- Suspicious or inconsistent stories
- Aggressive or threatening behavior
- Attempts to move communication off the app immediately
- Sending links or asking you to download apps
7. Frequently Asked Questions
Account & Profile
After entering your phone number during signup, you'll receive an OTP (One-Time
Password) via SMS. Enter this 6-digit code in the app to verify your number. The
code expires after 10 minutes. If you don't receive it, tap "Resend Code".
No, date of birth cannot be changed after account creation for security and age
verification purposes. Make sure you enter the correct date when signing up. If you
entered it incorrectly, you'll need to contact support.
Go to Settings > Account > Delete Account. This action is permanent and cannot be
undone. All your matches, messages, photos, and data will be permanently deleted.
You won't be able to recover your account.
Check that: 1) You've granted camera/photo library permissions in phone settings, 2)
Photos are in JPG or PNG format, 3) File size is under 10MB, 4) Photos meet our
content guidelines (no nudity, violence, or copyrighted content). If problems
persist, try restarting the app.
Matching & Swiping
Try these tips: 1) Upload clear, high-quality photos showing your face, 2) Write an
interesting bio, 3) Complete all profile sections, 4) Expand your age range and
distance preferences, 5) Stay active - swipe regularly, 6) Be selective but not too
picky. Remember, matching takes time!
Yes, but only with a Premium subscription. Premium members can see who liked them
before matching, giving them the choice to swipe right back immediately. Free users
will only know when they mutually match.
Free users get 5 swipes per day. When you run out, you'll see a message saying "No
more profiles" or "Out of swipes". Your swipes reset at midnight (12:00 AM EAT). You
can upgrade to Premium for unlimited swipes, or simply wait for tomorrow!
Currently, there's no undo feature. Once you swipe, the decision is final. Take your
time and look carefully at each profile before swiping. We may add a "rewind"
feature for Premium users in the future.
Messaging
After matching, go to your "Matches" tab, tap on the person's profile, and start
typing! Either person can send the first message. Be genuine, reference something
from their profile, and ask open-ended questions to keep the conversation flowing.
This happens if: 1) They unmatched you, 2) They deleted their account, 3) They
blocked you, or 4) Their account was banned for violating our terms. Unfortunately,
you won't be able to contact them anymore. Keep swiping - there are plenty more
matches out there!
Photo sharing in messages is coming soon! For now, you can only send text messages
and emojis. We're working on adding photos, GIFs, and voice messages in a future
update. Stay tuned!
Premium & Payments
First, wait 2-5 minutes as payment processing can take time, especially for
M-Pesa/Airtel. Check your payment confirmation SMS. If after 10 minutes you still
don't have Premium, contact support via the Help page with your transaction ID and
we'll resolve it immediately.
Premium subscriptions are pre-paid and non-refundable. However, if you were charged
twice by mistake or experienced a technical error, contact support with your
transaction details and we'll assist you. Your Premium features remain active until
the end of your billing period.
No, Premium subscriptions on Mpoa do NOT auto-renew. Each plan is a one-time
purchase. When your Premium expires, you'll revert to a free account. You can renew
anytime by purchasing a new plan. We'll send you a reminder before your Premium
expires.
Technical Issues
Try these steps in order: 1) Force close and restart the app, 2) Clear app cache in
phone settings, 3) Update to the latest version from Play Store/App Store, 4)
Restart your phone, 5) Uninstall and reinstall the app. If issues persist, contact
support with your device model and OS version.
Check that: 1) Notifications are enabled for Mpoa in phone settings, 2) You have a
stable internet connection, 3) Notifications are enabled in app Settings, 4) Battery
saver isn't restricting background data, 5) You're on the latest app version. Still
not working? Contact support.
Ensure location services are enabled for Mpoa in phone settings. Set it to "While
Using App" or "Always". Open the app and allow location access when prompted. Your
location updates when you open the app, not continuously. If problems persist, try
toggling location off/on in phone settings.
Still need help? Contact our support team via the Help & Support page.
8. Terms of Service
Last Updated: February 22, 2026
1. Acceptance of Terms
By creating an account and using Mpoa, you agree to be bound by these Terms of Service. If you don't agree, please don't use our service.
2. Eligibility
- You must be at least 18 years old
- You must provide accurate information
- You must not have been previously banned from Mpoa
- You must comply with all local laws
3. Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account
- All activities under your account
- The accuracy of information you provide
- Notifying us of unauthorized access
4. Prohibited Conduct
You may NOT:
- Harass, threaten, or abuse other users
- Post false, misleading, or fraudulent content
- Impersonate another person or entity
- Use the service for commercial purposes
- Scrape, copy, or download user data
- Create multiple accounts
- Share explicit sexual content
- Promote hate speech or violence
- Solicit money or financial information
- Spam or send unsolicited messages
5. Content Guidelines
All profile content (photos, bio, messages) must:
- Be appropriate and respectful
- Not contain nudity or sexual content
- Not promote illegal activities
- Not infringe on others' rights
- Not contain hate speech or discrimination
6. User Content License
By posting content on Mpoa, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content for the purpose of operating and improving the service.
7. Premium Subscriptions
- Premium subscriptions are pre-paid and non-refundable
- Features may change with notice
- Subscriptions do not auto-renew
- Benefits are personal and non-transferable
8. Termination
We reserve the right to:
- Suspend or terminate accounts that violate these terms
- Remove content that violates our guidelines
- Modify or discontinue the service at any time
- Refuse service to anyone for any reason
9. Disclaimer of Warranties
Mpoa is provided "as is" without warranties of any kind. We don't guarantee:
- Uninterrupted or error-free service
- The accuracy of user profiles
- That you will find matches
- The conduct of other users
10. Limitation of Liability
Mpoa and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.
11. Governing Law
These terms are governed by the laws of Kenya. Any disputes will be resolved in Kenyan courts.
12. Changes to Terms
We may update these terms at any time. Continued use of Mpoa after changes means you accept the new terms. We'll notify you of major changes.
13. Contact
For questions about these terms, contact us at: legal@mpoa.app
Important: Violation of these terms may result in immediate account termination
without refund.
9. Privacy Policy
Last Updated: February 22, 2026
1. Information We Collect
Information You Provide:
- Phone number (required for verification)
- Date of birth
- Gender and sexual orientation
- Photos
- Bio and profile information
- Location (city, country)
- Interests and preferences
- Messages and interactions
Automatically Collected:
- Device information (model, OS version)
- IP address
- App usage data
- Location data (if permitted)
- Crash reports and diagnostics
2. How We Use Your Information
- To provide and improve our services
- To show you potential matches
- To process payments
- To send notifications and updates
- To prevent fraud and abuse
- To analyze app usage and trends
- To provide customer support
3. Information Sharing
We share your information with:
- Other Users: Profile info visible to potential matches
- Service Providers: Payment processors, cloud hosting, analytics
- Legal Requirements: When required by law or to protect rights
We do NOT sell your personal information to third parties.
4. Your Privacy Controls
You can control:
- What information appears on your profile
- Who can see your profile (via preferences)
- Whether to show your phone number
- Location permissions
- Notification settings
- Data sharing with third parties (limited)
5. Data Security
We protect your data through:
- Encryption of sensitive data
- Secure cloud storage
- Regular security audits
- Access controls and authentication
- Monitoring for suspicious activity
6. Data Retention
- We keep your data while your account is active
- Messages are stored indefinitely (until deleted by you)
- After account deletion, data is removed within 30 days
- Some data may be retained for legal compliance
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Object to data processing
- Export your data (upon request)
- Withdraw consent at any time
8. Cookies and Tracking
We use:
- Essential cookies for app functionality
- Analytics cookies to understand usage
- Performance cookies to improve service
You can control cookies through your device settings.
9. Children's Privacy
Mpoa is not intended for users under 18. We don't knowingly collect data from minors. If we discover a minor's account, we'll delete it immediately.
10. International Data Transfers
Your data may be processed in countries other than Kenya. We ensure appropriate safeguards are in place for international transfers.
11. Changes to Privacy Policy
We may update this policy from time to time. We'll notify you of significant changes via app notification or email.
12. Contact Us
For privacy concerns or data requests, contact:
Data Protection OfficerMpoa Connect Limited
Email: privacy@mpoa.app
Phone: +254 700 000 000
Your Privacy Matters: We're committed to protecting your personal information
and giving you control over your data.